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eInfotree Product Services |
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Installation |
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CSI
offers installation services to
install the eInfotree Server,
including the eInfotree Database
Server and eInfotree Web Application
Server. Installation services can
ensure proper system installation and
operation in
your computing environment during
initial system start-up and
implementation. |
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Data
Migration |
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CSI
offers data migration services to
migrate data from your legacy systems
and applications to eInfotree. This
typically involves the development of
custom tools and utilities for
migrating data from your legacy
system(s) to eInfotree.
Recognizing that data migration is a
critical component in the validation
of any computer system, CSI offers
services for preparation and execution
of Data Migration Protocols to
accompany the data migration effort. |
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Product
Configuration |
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CSI
offers Product Configuration services
to configure eInfotree to your
specific requirements and
applications.
CSI's product experts can help you
optimize your implementation of
eInfotree and derive a maximum return
on investment based on a keen
understanding of business processes,
industry best practices and product
knowledge. |
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System
Integration |
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System
integration services include an
analysis of existing business systems
and applications, an understanding of
customer's business needs, and
designing and executing a system
integration plan to integrate
eInfotree with existing applications
to optimize the eInfotree
implementation and maximize return on
investment.
These services also include technical
analysis to identify validation issues
and preparing validation plans,
procedures and protocols to validate
the integration effort. |
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Customization |
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CSI
offers customization services to meet
highly specialized needs of individual
customers. Customization is performed
after a detailed technical analysis by
our Technical Services group.
As part of customization services, CSI
can develop custom Reports required by
clients. Customized reports and
functions can be integrated with
eInfotree menus and graphical user
interface. |
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Validation |
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CSI
offers a validation package that
includes template documents for
Software Requirement Specifications
(SRS), Software Design Specifications
(SDS) and Installation, Operational,
and Performance Qualification (IQ/OQ/PQ)
protocols. CSI products are rigorously
tested and validated internally
following FDA-recommended practices
and procedures using a Software
Development Life Cycle (SDLC)
approach.
You can purchase the validation
package to create and execute your own
validation program. Alternatively, CSI
also offers validation services
customized to your company procedures
and product implementation. Validation
services include:
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Preparation of software
requirements and design documents
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Preparation of IQ, OQ and PQ
Protocols
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Execution of IQ, OQ and PQ
Protocols
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Preparation of summary reports
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Training |
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CSI
offers training services geared
towards eInfotree users,
administrators, and
"train-the-trainer"
services.
Training can be scheduled onsite or
offsite. |
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Onsite
Technical Support |
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CSI
offers onsite Technical Support in the
event that support provided under
maintenance contracts (e-mail, phone,
fax or remote diagnostic support) is
not adequate to resolve the problem.
Onsite Technical Support may be
required to address issues related to
a customer's specific server,
database, network or desktop
environment. |
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2000-2008. CIMCON Software, Inc. All rights reserved. |
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